Sportsman's Warehouse

Sportsman’s Warehouse in Hot Springs is a fantastic store! It’s always clean, well-organized, and easy to navigate, making for a great shopping experience. They have a great selection of outdoor gear, hunting and fishing supplies, and quality apparel. Whether you’re an avid outdoorsman or just browsing, this store has everything you need. Highly recommend!

It's not wonder why the store is rated 2.7 stars out of 4455 reviews. Yelp. Bought and had a carbine sent to the Hot Springs, AR store. They close at nine. I go to work at ten and left early to pick it up. I showed up to the store between seven forty five to seven fifty five. The gentleman at the counter was on his phone and was nice enough to lower it to acknowledge me. I told him that I had received a email letting me know that the rifle was ready for pickup. He told me that they were getting ready to close and wouldn't do the paperwork. Not happy, but OK. Stayed at work late and went and had an awesome breakfast at ihop while waiting for store to open. Get to store, paperwork and approval took all of fifteen to twenty minutes. Look the rifle over and will admit that I should've turned the box around and apparently read the manual, because I didnt notice the charging handle wasn't there. So, called the store, automated message, no problem I'll wait. Cashier answers phone and states that he knows I called hunting and that he was busy and I could call back or he could put me on hold and hope they answer. I kid you not, that's some customer service for you. Hey, hunting answered, guess my luck is changing. I tell the manager what has happened and that the manual stated that there was supposed to be a sling and a charging handle. I couldn't care less about the sling ,but to those that may not know, a charging handle is kind of important to a semiautomatic firearm. Hard to get bullets from the magazine to the chamber on this particular firearm without one. Guess I could've jammed a stick or something in it. But I digress. Im then asked if I would mind being placed on hold. Sure ,why not. I then after a good bit get this "manager" back on to proceed to tell me that he couldn't find in his computer were it said it came with a sling...........sorry, I lost it. He told me to bring the box back in so they could look. OK, im getting older, im not one to say I haven't overlooked my readers while they were on top of my head or misplaced my keys, but, im pretty sure im not a total idiot. Im sorry if you read and suffered through this. I just try to explain what I have dealt with to hope that some of those not in the 2.7 percent have to deal with it. Please no auto response needed sportsman warehouse. Your store service and customer support say enough. Thank yall. PS- Midway USA and Bass Pro website may be good to check out before going through this fun. Hey, you can edit and add more, awesome. So, thank you. Sportsman Warehouse (Owner) ,lol,, for the absolutely expected response. My question, as probably alot of other customers that have decided to spend their money at other stores, is have you actually contacted the stores that have the complaints. I understand that some complaints are out of the control of the store. I understand the impact of manufacturers not having items in stock to send you is out of your control or the store not playing the music that someone likes is a personal preference not a real complaint. But customers are looking for more and more for real customer service and not ai generated type of answers to the complaints of bad service. When I initially contacted your store I was more curious if the salesman set the pack to the side and just forgot to throw it back in the box. After what ended up being a very long day, or night since I am a overnight employee, I may have missed seeing him set it aside. The issue was more the response of the store. I fully expected to contact the manufacturer and explain what had happened, but wanted to check with your store first. Stuff happens. After reading the responses to the complaints and the positive reviews I was curious to see if this is a training issue for the stores or a "Culture" of the company.