Range USA Brooklyn Park

Update 01/25/26: I emailed range usa 10/28/25 per there follow-up request ticket #434895. Emailed back saying my concern would be passed on to the Store manager. No one reached out. I made the right decision to discontinue my membership last Fall. Updated 1 stars from 3. I had the pelasure of taking a basic gun class at Range USA last Fall which provided great basics and range time. Since then, I've signed up for the Premium membership and another intermediate gun class. As someone who lives past Rogers, this was conveniently located, clean facility, and great store layout. The safety officer inside the range has always been so conversational and helpful. I've also had great interactions with most of the customer sevice reps. and a really proactive young lady who works Weekends from 2 to 6pm. Unfortunately I had 3 experiences that sealed the deal on me canclling my membership- the last one being a team lead. Although I was a member and in the member line, I was charged non membership prices for 380 range bullets my first time there. I hadn't realized it until anotha rep- on a separate occasion, qouted me non-membership bullets although I was in the members lane. It wasn't until I questioned the lower priced labels -he acknowledged it was member prices. I confirmed I was a member and he rang me up accodingly. To add context, I had purchased a gun at Fleet thereafter and was sold the incorrct gun despite questioning the key differences in Rueger 380 security vs. Secturity 9mm. In addition to being sold range bullets when I needed self defense bullets. I later learned from a helpful rep at Range USA about the trade options for a credit towards another gun if I wanted. He also encouraged me to verify how Fleet Farm registered the sale and see if I could return it. It had been over a month so I wasn't confident in that but that did bring me back in the store later to verify the process. I came back on a Saturday and was met with a lead (Asian man) Chiam/chiam and another male rep behind the counter. When I walked in I greeted everyone. The lead rapid fire asked if I was there to shop, shoot or something else. It was so fast and off putting that I could only pause. He repeated it, I explained I wanted more info. About the trade in process and also who I would need to speak with if I decided to go with that option. After explaining the process. He said I could come in and speak with anyone however I was previously told I'd need to speak with a manager or higher up which I relayed. The rep. behind the counter confirmed I would need to speak with a lead and confirmed Chiam was a lead. Shocked the hell outta me as he was so off putting and short the whole interaction- now giving misinformation.The culmination of all those experiences compelled me to cancel my membership that day. Overall, I really prefer Range USA to say Bills- I'd come by myself bi-weekly, recommend them to others, even planned to take my daughter and mentee. I also promoted their open house event but now have mixed feelings after the negative experiences 😔

I’m one of the last people you would expect to be interested in purchasing a firearm. My first encounter with Chad was very warm and welcoming. He took the time to show me some options and recommendations for a first time owner, and helped point me in the right direction in terms of permit requirements. I also had a private lesson with Daniel who covered a lot of CNC points that were overlooked in a short class I had taken (I won’t name the class or where I took it but I was shocked by the length and so was Daniel when I told him how short it was). He was very professional and kind in getting me a bit more caught up on other aspects of having your CNC permit, and also helped a lot with my technique as a first time shooter. Highly recommend Daniel for any lessons and will definitely be working with him more.