Sportsman's Warehouse

Good Alternative To Bass Pro Shop When Your In A Hurry...! Good Selection Of Sale And Clearance Items If Your Into Thrifting... Wish They Would Open Earlier Around 8am...

I have been a customer of Sportsman Warehouse in Centennial Hills for a while. I love their customer service there. I have never had an issue. Well as for the Henderson location that is not true. I purchased my daughter a gift card for Christmas so that she can purchase herself a firearm. The Henderson location is closest to her home. When she went to that location to use her gift card, the people at the gun counter were not welcoming AT ALL. No one wanted to help her. And when they did she said she felt like they really didn't want to. She said she felt so uncomfortable that she left. She decided to go to the sportsman in Centennial hills where they were welcoming and she made her purchase with no problem. My son and his wife then went this past weekend to purchase her a firearm for valentines day. Well he stood there and not one person helped him. He waited until there was no customers at the counter and they still did not help him. They did no greet him, when he said hello they just ignored him, he asked for help at the gun counter and they literally acted like he was not there. He then just walked out of the store feeling very defeated and upset. He took his business elsewhere. I am wondering if they treated my family like this on 2 SEPARATE occasions because we are black. Yes my son is a young black man with long dread locks, and my daughter is a 36 year old black woman. Why were they treated the way they were, why were they made to feel out of place. I will be making sure that the Henderson location is looked into because this is VERY CONCERNING!!!!!