Academy Sports + Outdoors

Came in for a store pick up. My home store is Webster (great). Got a rod and reel for my son and some fishing clothes. The rod and reel they gave me was missing the reel handle and it was a 4000, not the 3000 I’d ordered. They didn’t have any replacements in stock (drove 70 min round trip for this specific reel) which the website said was in stock. On top that; one of the pieces of clothing was the wrong size, they asked me to go look for the right size to exchange…so I did, while waiting for the rod situation to be handled. Couldn’t find it. Came back to the front and told them I couldn’t and asked them to please find it. They then confirmed they didn’t have the size ordered (also had shown available online). On top of that, had I gotten the rod, the person who spools the rods was not in the store at the moment and wouldn’t be so for 4 more hours. Every time I’ve been into Webster there’s someone there that can spool a rod. The gentleman whose name badge indicated he was a senior lead, was extremely slow and not helpful. He had issues every step of the way. I eventually had to go to one of the cashiers to assist me, which she did. I did interact with two other employees, the store mgr (I think) and a gun counter rep, both were very helpful and nice to deal with. I will never come back to this location.

Just leave this store today on February 21 2026. Whoever the store manager or the owner. You don't mind pulling the schedule around 1:04 p.m. to see who was the young lady working the dressing room. Her body language and her face look like she didn't want to be to work. The way she asked me to move out the way for the other customers to get through like I was a dog waving her hands when her face frown like I'm dog So I tell her it's the way you did it so she turned her head frowning so I walk off. She could have did it in a professional way and say excuse me sir can you move over.