Academy Sports + Outdoors

Jesse was absolutely outstanding and made our entire experience exceptional. From the moment we started working with him, he was kind, patient, and incredibly attentive. He went above and beyond to help me find the perfect T-ball equipment for my daughter, taking the time to explain everything and making sure we had exactly what we needed. His positive attitude, genuine care, and willingness to help truly set him apart. Jesse turned what could’ve been a quick shopping trip into a wonderful experience, and he is without a doubt a huge asset to the team. We’re so grateful for his help and would happily return because of him.

My shopping experience wasn't bad because we found what we were looking for. The thing that was disappointing was a couple of the store representatives felt the need to follow me around as someone whom they thought they needed to "watch" while my spouse went to use the restroom. As business owners ourselves, I would encourage the wonderful management team to teach its sales associates that when they experience a situation where they think someone might steal to [engage] the potential customer(s), as they have NOT stolen anything yet, and simply ask, "How might I be of some assistance today?" Studies show that that simple engagement (while looking them in the eyes) reduces the likelihood someone will take something from the premises because they know you've seen and can identify them.