Academy Sports + Outdoors

I stopped in looking for swimsuits for my little ones, but since it’s October there weren’t any available. The associate I spoke with was very friendly and knowledgeable, which made the experience much better. We ended up making it work with what they had in stock—shorts for the boys and a sports bra with shorts for my 7-year-old granddaughter. There were still plenty of great options to choose from, so we left happy!

I purchased a sweatshirt here that was under a sign that clearly said 50% off all plus fleece. I took the item to check out where it rang up as $49.99 as opposed to the tag that said $39.99. The cashier changed it to $39.99 with no issue. I said, “I think it should be 50% off, at least that’s what the sign says”. The cashier pulled it up online and said, no it’s not on sale. I decided then I didn’t want it and I went to leave but curiosity got the best of me. I went to the rack, I did read the sign correctly, and there were about a dozen of that same sweatshirt, so I took a picture of it and went back to the cashier. He got the manager, Reece, and the manager stated the item was either on the wrong rack or there was nowhere else to put the sign so they just stuck it there. I said, “ok, I would understand that but the entire rack is fleece sweatshirts, so if it doesn’t belong there, where does it belong?” He the proceeded to throw the shirt down with an attitude and said I’ll do it this time and walked away. I understand the sign may have been in the wrong spot, but it wasn’t obvious, and he was really rude about it. I wasn’t trying to be difficult and I’m glad the honored the sign, but I don’t feel it was good customer service to have an attitude for a mistake that wasn’t the customer’s fault.