Palmetto State Armory

I placed an order for ammunition totaling $230.22, $100 of it paid with a gift card and the rest on my debit card. On 11/14/25, I received an email with the subject “Order Pending Refund” stating that a refund had been requested and would be issued in up to three business days. I had to call to find out why my order was being canceled, and that’s when I was told that their fraud department had canceled it. My funds were taken from my bank account the same day. Over the next three months, I repeatedly called to address both the gift card and debit card refunds, but I could not get ahold of a supervisor. I was placed on multiple call-back lists and never received a return call. On 2/18/26 (three months after my card and gift card were charged), they finally “resent” a gift card, but it was actually the original gift card code showing a $0 balance. I had to call back the same day to get a corrected gift card balance. I filed a Better Business Bureau complaint regarding the missing funds. In their first response, the company only addressed the gift card issue and did not mention the debit card refund. After I rejected that response, their second BBB response stated that I had already been issued a full refund to my debit card. However, in reality, only a partial refund of $90.05 had been initiated on 2/23/26 — the same day they emailed me from a do-not-reply address stating they were initiating the refund and told the BBB that my full refund had already been issued. I had to call back to try to figure out why it was not the full amount, and I still could not reach a supervisor. My bank has not yet confirmed receiving the partial refund. Based on this experience, I would not recommend giving them your business.

bought several items and it showed shipped for over a week and when i contacted palmetto the said i would have to wait 10 business days to complain or them to check it, obviously it was never shipped or ups would have the package, ups never received a package only a label was printed, i would never buy from these people agin, save yourself a headache buy from buds or someone else, pitiful customer service