Academy Sports + Outdoors

Currently standing in a line 30+ people long that's not moving. This is the case every time I'm here. Different days, different times, same thing. I don't know what happened to this stores management but it's clear something needs to be reevaluated. The cashiers are doing their best but where is the store management...because they are not helping their employees. :( Hope they can get this fixed.

I went to the Pasadena Academy store and experienced blatant racism and discrimination. I showed an employee a picture of the exact rifle I wanted only because it comes in multiple calibers and I wanted to be sure I purchased the correct one. Instead of helping me, he flagged me for a month. That action now prevents not only me but also my husband (same address) from purchasing any firearm, ruining our family trip in the process. When I returned and spoke with the store manager, Brandy, she gave me a completely pointless excuse for refusing to sell me the firearm. It felt like nothing more than another attempt to cover up how unfairly I was treated. I’ve purchased firearms at other Academy locations without any problem. In fact, employees at other stores admitted to me that they regularly hear customer complaints about the Pasadena location’s mistreatment. If Academy allows this kind of discriminatory behavior to continue, you aren’t just losing one customer you’re losing many. I will never spend another dollar here and will be sharing my experience on Google, Yelp, Facebook, and with my entire network. Customers deserve respect, not humiliation and discrimination.