Sportsman's Warehouse

While the store has hunting supplies guns and so on, it is not as diverse of a collection as I had hoped. I asked one of the knowledgeable staff behind the gun counter a question about an AR-15 . His answer was incorrect after I explained the situation clearly. I pointed out proper use of the trigger finger guard on the AR-15. I think I probably pissed him off because I got a cold shoulder and the feeling that "go away from me, you bother me, I have other customers to attend to. " Given the customer service, and the minimal breadth of product offerings, I see no reason to shop there. Cabela's, even though it is quite a bit farther from me, has much better customer service and a better selection.

I arrived at the store around ~6:35 PM. I walked in and was immediately met with a cold glare by the person at the front counter. I turned to my wife and joked about how unwelcoming the vibe was instantly. I went to the gun counter to pick up an online order. One employee was on his phone and the other already helping multiple people. I walked towards the one on the phone and he wouldn’t look up. Figured maybe off the clock? Maybe lose the vest if that’s the case... Another employee came out from the back walked right toward me, avoided eye contact, and then walked past me to do stuff with the other employee that was on his phone. Then, when they finished whatever they were doing, he still ignored us and went into the back never coming back out. Even though the older gentleman at the counter was clearly needing back up. I waited more before the older gentleman (the only polite person there apparently) finally apologized for the wait and he’ll be with us shortly. By the time we were helped, he said it was too late because the background check system was closing in 5-10 minutes. If I had been acknowledged when I arrived, this wouldn't have been an issue. Furthermore, SW does not tell you on the website that you must arrive by a certain time for these pickups if you are not using your CC to pick up. I wasted 90 minutes of driving for nothing. Even worse, when I contacted Customer Support later to see if I could transfer the order to another location (they said no), I was told the store should have had me fill out the forms while I was there for submission the next morning, but the staff didn’t offer that solution. A terrible experience all around. Even though I can’t find the gun I’m looking for elsewhere yet, I’m thinking I’ll cancel my order since I clearly can’t trust I’ll be taken care of at SW. Super disappointed in the experience. I’m usually one to not leave reviews like this. And usually I’ll put up with silly stuff like this. But I really genuinely lost trust with this experience and I feel like trusting SW with my businesses is a dumb move. It’s not just the timing issue. It’s that combined with the lack of care that was palpable. Update: After submitting a cancelation form, we called to cancel the purchase. We got transferred to the gun counter. It rang for 5 minutes or so then timed out. Dropped the call. Had to go through their corporate support to get help with canceling. Yea I’ll go somewhere else. Update 2: After cancelling my order I decided to reorder to another location. I was stoked it would still be here by Christmas. After a week I got an email saying it’s out of stock. So yea. No shot now in getting the rifle in time for Christmas since I wasted another week waiting for SW to fulfill my second order only to cancel it. I can’t win here 😂 To be fair this update is not a critique of this location. Just a comical and painful update to the situation. Update 3: So I just found that they never refunded me for a magazine that went with the rifle on the first order. You can’t make this stuff up. What a nightmare this has been.