Sportsman's Warehouse

**Update. It’s now 3 weeks later, and a month and 2 days since I’ve place the order. Still no card. I called yesterday and was told the gift card team was not available and promised a phone call at 9:00. So I make myself available for that call. No phone for 3 hours, so I called. I was told all they can do is issue me a refund. They told me the gift card still may come which sounded like I would be able to use it still. Sounded like they were super apologetic about it and if it comes, I got to keep the gift card for the inconvenienc! I had a feeling to confirm that and she said, they most likely will wipe the card and it’ll have a zero balance. SO WHY YELL ME I CAN KEEP THE GIFT CARD OF THERES NOTHING ON IT?! I told her it’s wild all you guys are going to do is refund my card. I spent money on a whole gift basket with this as a part of it and wasn’t able to give the intended gift. You causes me additional time and money for something I didn’t get to give. She told me she’d send me a 20% off coupon to my email. Never thought I’d have to give off Karen vibes in a Google review, but come on! Your customer service sucks. DO NOT BUY ANYTHING ONLINE FROM THIS COMPANY! Original Review I bought a physical gift card to be shipped for Christmas. I purchased on the 16th and was told in my confirmation the estimated delivery would be the 23rd. It is now the 27th and I still have no gift card. I called the support number and was told it takes about two weeks to ship and they don’t have shipping information once it gets to USPS! I wish I would have just gone to your store. I thought it would be an easy purchase during an already hectic holiday season. It shouldn’t take two weeks to ship a gift card from any Sportsman’s Warehouse! You gave inaccurate shipping information which led me to purchase a gift for Christmas. Which they had nothing to open from me when the time came. Thank you, Sportmans Warehouse!

I don’t know what it is, but every time I come to a sportsman’s warehouse, everybody here is super nice except for the people who work in guns. I’m at the Ogden location off of Riverdale rd. I walked up and I cracked a joke to the three employees standing there not helping anyone and I said “oh my gosh, I think this is the first time I’ve ever seen a Sportsmans warehouse without any customers at the counter”. I got dirty. Looks from all three employees. So then I asked who has the most experience when it comes to reloading and they pointed to one guy I don’t know his name. I wish I got it and he said yeah sure depends on what you wanna do. The real issue is, he was not very friendly at all actually kind of a jerk. On top of that I politely asked him to look up a reloader for me to see which of their stores might have in stock. He said yeah Midvale hasn’t stock I said cool. Could you call them and ask them to put her on hold for me and I’ll head over there right now? His response was no you can call him yourself. That is the third horrible response. I’ve received from employees at Sportsmans warehouse and this just drew a line in the sand for me. I’m done doing business with these guys and I’ll stick to going to Scheels. I have never been treated so poorly at any gun shop I’ve ever walked into other than sportsman‘s warehouse. The last issue I had was very, very similar about the employee was a lot ruder than this guy to the point where the manager ended up, calling me directly about the issue with the employee. I don’t know if it’s in the employee handbook to just be as rude and cold as he possibly can be but if that’s what it is then give all these guys a raise