Academy Sports + Outdoors

Nice big store. Well stocked. So many bikes, shoes and clothing. The staff leaves you alone while looking but is there if you need help. Great selection of ammo and firearms. They have a lot of cowboys jerseys, UT and Texas A&M items. Easy to walk around and shop

I've never had a problem with the store in the passed 15 years always went in person browsed bought what i needed and left but this time my wife had ordered some shoes for my son online and payed for them and was given specific date upon witch there arrival was scheduled to be picked up at the store when I went to pick them up I waited at customer service for lik 20 minutes while being passed by uniformed employees and employees not in uniforms i waited patiently while being watched by customers and employees waiting to get help and i also watched a guy who was working in customer service all be it out on the floor prior to my arival moving stuff around and inventoring stuff he eventually looked at me and quite literally turned around and wondered off he eventually came back but ignored me until finally another academy employee asked for his help locating the item I was there to pick up just for it to not be there and overall the the staff were being rude like I was burdening them even tho they work in customer service....being responsible for package pickups and customer complaints... i should also notate that I had called this store 7 times i even changed the departments trying to get ahold of somebody but no one picked not once prior to me showing up in person and after all this I was told to wait for another delivery confirmation as to when the product was actually there at the store so I waited until we got the delivery confirmation again this time me and my wife both went to the store just to be the only person in customer service again waiting on someone to aid us to eventually be told that our order had been canceled due to academy not having and or carrying the product anymore this deeply frustrated use because we were sent a email stating the the product was there for pickup we never received a email or text message saying the order had been canceled further more we kinda gave up because the order was supposedly canceled just for academy to charge us again for the product they supposedly didnt have on the order they supposedly canceled...finally got ahold of somebody in customer service via phone call and canceled the order ourselves Im guessing these issues arised do to holiday scheduleing and supply issues but a corporation of this size should not have problems like this or at the very least have a department who's whole job is to keep track of online orders and give clients accurate updated information instead of giving us false updates...i will continue to buy stuff from this store in person but I will not be ordering shoes online ever again