Academy Sports + Outdoors

The line to checkout was ridiculous and the two cashiers that were open showed no sense of urgency in getting the line moving. Thankfully, a young lady named Bella stepped in and opened another register. She immediately began moving customers through quickly and efficiently. In the time it took the other registers to check out one person, she had already helped several. She showed initiative, urgency, and an incredible work ethic. Bella truly turned the experience around for me. I made sure to commend her in person because exceptional employees deserve recognition. Academy is lucky to have someone like her on their team. Her efficiency, positive attitude, and willingness to step up made a big difference. I hope management sees this and recognizes Bella for her outstanding customer service. She absolutely deserves it. Bella gets a 5 star review but those other cashiers bring it down.

Worst experience. I was recommended to purchase a firearm from Academy because it was easy and fast. Not at Store 106! I ordered it online and set up financing. when completing financing, i was not asked to set up autopay or to link my bank account. First, no greeting and when i went to the firearm section. The robust gentlemen behind the counter, had a very bad vibe. Never greeted or explained anything. So i tried to pick the firearm and was told i needed a card present that used for the financing but i told the manager that the financing didnt ask for a bank or a card. Albeit, the manager kept repeating herself, i set up the autopay and the manager continued to repeat herself. I asked if we could continue. She got very emotional and stated that she was refusing because of my “attitude”. I never raised my voice or used profanity. But because she needed to be right and have the final word. I told her it was fine cancel the order but she couldnt even do that. She had to call someone else and offer me a 10% discount. Honestly, I’m glad it was canceled. I will never shop there again. EDIT: 10% off $20 😂😂😂